Microlearning

Tool Used: Canva

The "What Active Listening Looks and Sounds Like" job aid is a quick-reference visual guide designed to help frontline employees recognize and model key active listening behaviors during guest interactions. It breaks down each skill—such as being present, clarifying, or validating—into observable actions ("Looks Like") and practical phrases ("Sounds Like") that employees can use on the job. This tool reinforces learning from the training and supports consistent, high-quality service by making expectations clear and actionable. 

The Art of Active Listening: Elevate Guest Experiences with Empathy & Understanding is a custom training solution for Skywalker Suites, addressing service issues caused by communication breakdowns between staff and guests...

The full write-up of this course can be found here. 

Click here to view course

Tool Used: Canva

The BE FAST job aid is a quick reference tool used to help patients and staff recognize the early warning signs of a stroke. Each letter stands for a common symptom—Balance, Eyes, Face, Arms, Speech, and Time—to guide fast identification and response. This aid supports medical assistants in educating patients on what to watch for and emphasizes the urgency of calling 911 immediately if symptoms appear. This can also serve as an aid to the patient as well.

Stroke Risk Education is an interactive eLearning course designed to help nurses, medical assistants, and patient educators at Endor OBGYN confidently teach stroke risk to patients using hormone replacement therapy (HRT) or oral contraceptives (OC)...

The full write-up of this course can be found here.

Click here to view the course

Tool used: Vyond

A Little About Me is a quick video that highlights my skills, experience, and approach in an engaging, easy-to-watch format. Think of it as a fast introduction that shows what I bring to the table—before we dive into the details. Click this link to view.

Tool Used: Camtasia

Microlearning Lesson: Streamlining Course Navigation in Canvas is a quick video demonstrating how administrative users of the Canvas platform can link multiple course cards to a single card, making it easier for learners to access related courses quickly. Designed for clarity and efficiency, it showcases practical, actionable tips that enhance the learner experience. Click this link to view.

Tool Used: Canva

This one-page job aid was created as a quick reference tool to reinforce key customer service behaviors for new and existing Guest Experience staff. Designed to complement an onboarding microlearning course, the guide highlights the organization’s service promise and provides clear, actionable steps for delivering consistent, high-quality guest interactions. Click this link to view

Tool Used: Vyond

Microlearning Lesson: Time Management Hacks is a short, engaging video that introduces employees to three simple strategies for improving daily productivity. Through relatable workplace scenarios and practical tips, learners discover how to prioritize tasks using the 1-3-5 rule, manage their schedules through time blocking, and apply the 2-minute rule to stay on top of quick tasks. Designed for clarity and real-world application, this lesson models effective microlearning by blending storytelling, visuals, and actionable takeaways employees can implement immediately. Click this link to view.

Tool Used: Canva

This one-page job aid was created as a quick reference tool to reinforce key customer service behaviors for new and existing Guest Experience staff. Designed to complement an onboarding microlearning course, the guide highlights the organization’s service promise and provides clear, actionable steps for delivering consistent, high-quality guest interactions. Click this link to view