What it is:
A content map is like a blueprint or outline for your training course. It shows the big picture of what content needs to be included, how the topics are grouped, and how they connect to each other.
How it fits:
This is one of the first steps in the instructional design process. It helps organize ideas and ensures that the course covers all necessary material in a logical way.
The Art of Active Listening: Elevate Guest Experiences with Empathy & Understanding is a custom training solution for Skywalker Suites, addressing service issues caused by communication breakdowns between staff and guests...
The full write-up can be found here.
Jedi Gardens: Orchid Basics for Phalaenopsis Care is an interactive eLearning course designed for new employees at a tropical plant nursery. The training helps staff confidently care for Phalaenopsis orchids while also equipping them to guide customers in proper orchid care...
The full write up can be found here.
Stroke Risk Education is an interactive eLearning course designed to help nurses, medical assistants, and patient educators at Endor OBGYN confidently teach stroke risk to patients using hormone replacement therapy (HRT) or oral contraceptives (OC)...
The full write-up can be found here.
What it is:
A design document is a project plan that explains the “what” and “why” of the course. It helps stakeholders (like managers or clients) understand the course's purpose and how it will meet business goals.
What’s inside:
Business problem: What problem the training is solving (e.g., low customer satisfaction scores)
Audience: Who the training is for
Learning objectives: What learners will be able to do by the end
Training recommendations: Whether it will be online, in-person, microlearning, etc.
Delivery timeline & tools
How it fits:
It’s created early in the process—after gathering information but before starting to build the course. It guides everything that follows.
The Art of Active Listening: Elevate Guest Experiences with Empathy & Understanding...
The full write-up can be found here.
Jedi Gardens: Orchid Basics for Phalaenopsis Care is an interactive eLearning course designed for new employees at a tropical plant nursery. The training helps staff confidently care for Phalaenopsis orchids while also equipping them to guide customers in proper orchid care...
The full write up can be found here.
What it is:
A storyboard is like a script or visual plan for what the course will look like and say. It lays out the content screen-by-screen or slide-by-slide.
What’s inside:
On-screen text and images
Narration or voiceover script
Notes on animations or interactions
Quiz questions or activities
How it fits:
It’s created after the design document and content map, and just before the course is built in a tool like Articulate Storyline or Vyond.
The Art of Active Listening: Elevate Guest Experiences with Empathy & Understanding...
The full write-up can be found here.